Meetar Policies
Last updated: April 6, 2026
PRIVACY POLICY
1. GENERAL PROVISIONS
1.1. This Privacy Policy (hereinafter — Policy) defines the procedure for processing and protecting personal data carried out by Avan Solutions LLP (BIN 241040013568) (hereinafter — Partnership). The Policy applies to all information that the Partnership receives from users of the website https://meetar.pro (hereinafter — Website) and the “Meetar” mobile application (hereinafter — Application).
1.2. The Partnership is guided by the principles of legality, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality when processing personal data. Processing is carried out in strict accordance with the Constitution of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan dated May 21, 2013, No. 94-V “On Personal Data and Their Protection” (hereinafter — Law), as well as other regulatory legal acts of the Republic of Kazakhstan.
1.3. The processing of personal data is carried out only with the voluntary and explicit consent of the User and in the volume necessary to achieve the stated purposes. The Partnership does not collect redundant data, minimizes its use, and ensures its integrity, confidentiality, and availability.
2. BASIC CONCEPTS
- Processing of personal data – actions aimed at the accumulation, storage, modification, supplementation, use, distribution, depersonalization, blocking, and destruction of personal data;
- Blocking of personal data – actions to temporarily stop the collection, accumulation, modification, supplementation, use, distribution, depersonalization, and destruction of personal data;
- Official website – an internet resource located at the address https://meetar.pro;
- Personal data information system – a set of personal data contained in databases and the information technologies and technical means ensuring their processing;
- Depersonalization of personal data – actions as a result of which it is impossible to determine the belonging of personal data to a subject of personal data;
- Partnership (Owner/Operator of the database) – a legal entity carrying out the collection, processing, and protection of personal data;
- Personal data – information related to a specific subject of personal data or a subject determined on its basis, recorded on electronic, paper, and (or) other material media;
- User (Data Subject) – an individual (client or master) to whom the personal data relates;
- Provision of personal data – actions aimed at disclosing personal data to a specific person or a specific circle of persons (for example, transferring data to a Master for an appointment);
- Cross-border transfer of personal data – transfer of personal data to the territory of foreign states;
- Destruction of personal data – actions as a result of which it is impossible to restore the content of personal data.
3. PRINCIPLES OF PERSONAL DATA PROCESSING
3.1. The Partnership is guided by the following principles (according to Art. 5 of the Law):
- Compliance with the constitutional rights and freedoms of man and citizen;
- Legality and fairness of processing;
- Confidentiality of personal data of limited access;
- Equality of rights of subjects, owners, and operators;
- Ensuring the security of the individual, society, and state.
4. COLLECTION, PURPOSES AND COMPOSITION OF PROCESSED PERSONAL DATA
4.1. The Partnership collects the following personal data of Users:
- Identification data: Surname, name, phone number, email address, profile photo (avatar);
- Masters’ data: Additionally, information on qualifications, place of work, IIN, and bank details may be collected (solely for the purposes of verification and concluding a contract);
- Technical and behavioral data: Depersonalized data, including cookies, IP address, device parameters, browser type, booking history, date and time of access (using analytics services).
4.2. Personal data is collected only upon its voluntary provision by the User through forms on the Website or in the Application. By filling out registration forms and clicking the “Accept” button (or checking a checkbox), the User gives explicit and unambiguous consent to the collection and processing of data in accordance with the Policy.
4.3. Purposes of personal data processing:
- Providing access to the Service functionality (search for Masters, online booking);
- Transferring contact data to the Master to perform a booking (Client's name and phone number);
- Informing Users about order status, new products, and special offers (subject to consent for marketing);
- Improving the quality of the Application's performance based on the analysis of depersonalized data;
- Ensuring security and preventing fraud;
- Conducting identification procedures (for Clients) and verification (for Masters);
- Compliance with the requirements of the legislation of the Republic of Kazakhstan.
4.4. The Partnership does not intentionally collect personal data of persons under 18 years of age without the consent of legal representatives. In case of discovery of such data, it will be immediately deleted.
5. PROCESSING, STORAGE AND TRANSFER OF PERSONAL DATA
5.1. Processing of personal data is carried out using automation tools. The Partnership ensures data confidentiality and takes measures to prevent unauthorized access (according to the Requirements for ensuring information security, approved by the Resolution of the Government of the Republic of Kazakhstan).
5.2. Only authorized employees of the Partnership who have signed a non-disclosure agreement have access to personal data.
5.3. Transfer to third parties: Personal data is not transferred to third parties, except in cases of:
- Transferring Client data (Name, Phone number) to the Master solely for the purpose of providing booking services;
- Fulfillment of the requirements of the legislation of the RK (upon official request of a court, prosecutor's office, investigation, and inquiry bodies);
- Transfer of depersonalized data to analytical services to improve the Application's performance.
5.4. Storage period: Personal data is stored until the processing purposes are achieved (account deletion by the User) or within the periods established by the legislation of the RK for archival storage. Upon expiration of the storage period, the data is subject to destruction or depersonalization.
5.5. Depersonalized data (cookies) are processed if permitted in the User's device settings.
5.6. Localization: Collection and storage of personal data are carried out on the territory of the Republic of Kazakhstan (in accordance with Art. 12 of the Law of the RK “On Personal Data and Their Protection”).
6. RIGHTS OF USERS AS SUBJECTS OF PERSONAL DATA
6.1. In accordance with Article 24 of the Law, the User has the following rights:
- To know about the presence of their personal data with the owner and (or) operator;
- To receive information about which data is being processed, the purposes, and terms of processing;
- To demand modification and supplementation of their personal data if there are grounds;
- To demand destruction of their personal data, the collection and processing of which were carried out in violation of the legislation of the RK;
- To demand blocking of their personal data in case of information about violation of the collection and processing conditions;
- To withdraw consent to the collection and processing of personal data (except for cases when processing is mandatory by law);
- To protect their rights and legitimate interests, including compensation for moral and material damage in court.
6.2. To exercise these rights, the User may send a request to the Partnership's email. The response time to the request is up to 15 (fifteen) calendar days (or another period established by legislation).
6.3. Consent to processing is considered obtained from the moment of registration and is valid until its withdrawal or account deletion.
7. PERSONAL DATA SECURITY
7.1. The Partnership applies necessary legal, organizational, and technical measures to protect data from unlawful or accidental access, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions of third parties.
7.2. In case of detecting an information security incident (leak), the Partnership takes measures to minimize consequences and notifies the authorized body in the field of information protection in the manner established by the legislation of the RK.
7.3. The Partnership is not responsible for the actions of third parties who gained access to data through the fault of the User themselves (for example, transferring a password to third parties).
8. USE OF COOKIES
8.1. The Website and the Application may use cookies and similar tracking technologies to analyze statistics, save user settings, and optimize the interface.
8.2. The User can independently manage cookie settings on their device. Disabling cookies may limit the functionality of certain sections of the Service.
9. CROSS-BORDER TRANSFER OF PERSONAL DATA
9.1. Cross-border transfer of personal data to the territory of foreign states is carried out only if these states provide protection of personal data.
9.2. Transfer of data to countries that do not provide data protection is possible only with the written consent of the User or in other cases provided by Article 16 of the Law of the RK “On Personal Data and Their Protection”.
10. CHANGES TO THE POLICY
10.1. The Policy is valid indefinitely. The current version is always available on the Website https://meetar.pro and in the Application.
10.2. The Partnership has the right to make changes to the Policy. In case of substantial changes, the Partnership will notify Users at least 10 (ten) calendar days in advance through the Application interface or by publishing a new version on the Website.
11. FINAL PROVISIONS AND JURISDICTION
11.1. The Partnership is liable for violation of data processing norms in accordance with the Code of the RK on Administrative Offenses and other acts of the legislation of the RK.
11.2. The User is responsible for the relevance and reliability of the data provided.
11.3. Applicable Law and Language: This Policy is governed by the legislation of the Republic of Kazakhstan. The language of the Policy is the Russian language. In case of versions in other languages, the Russian version shall prevail.
11.4. Contact Information: For all questions related to the processing of personal data, the User may contact the Partnership's support service via e-mail: support@meetar.pro.
USER AGREEMENT (PUBLIC OFFER)
Astana “01” December 2024
This User Agreement (hereinafter – Agreement) is a public offer in accordance with paragraph 5 of Article 395 of the Civil Code of the Republic of Kazakhstan. The Agreement is concluded between Avan Solutions LLP (BIN 241040013568) (hereinafter - Partnership/Administration), and any individual intending to use and/or using the “Meetar” mobile application for iOS and Android, hereinafter referred to as the “User”.
1. BASIC CONCEPTS AND DEFINITIONS USED IN THE CONTRACT
1.1. Official website: an internet resource located on the Internet at https://meetar.pro, which is an object of exclusive rights of the Partnership.
1.2. Mobile application: “Meetar” software, intended for installation on mobile devices (iOS, Android), providing Users with access to search and online booking (reservation) functionality for Masters’ services.
1.3. Master: a third party (an individual or an individual entrepreneur) providing services to the population (beauty, cosmetology, health, etc.), information about whom is posted in the Mobile Application.
1.4. Online booking (reservation): a technical action of the User in the Application interface, formalizing an application of intent to use the Master's services at a specific time and date.
1.5. User: a capable individual who has joined this Agreement in their own interest or acting on behalf of and in the interests of a legal entity represented by them, properly registered on the website and/or in the mobile application.
1.6. Privacy Policy and personal data processing: an internal document of the Partnership regulating the rules for collection, processing, and protection of personal data in accordance with Law of the RK No. 94-V, posted at https://meetar.pro.
1.7. Master's Profile: a Master's personal page in the Application, containing a portfolio, ratings, a list of services, prices, and a schedule, administered by the Master themselves.
2. SUBJECT OF THE AGREEMENT
2.1. The Partnership provides services by granting Users a non-exclusive right of use (access) to the Mobile Application and the Website, the functionality of which allows for searching for Masters and making Online bookings (reservations) for services.
2.2. Status of Information Intermediary: The Partnership acts as an information intermediary according to the Law of the RK “On Informatization”. Masters independently post information about the services they provide. User ratings and reviews are subjective opinions and must comply with the requirements of the legislation of the RK, as well as ethical and moral norms.
2.3. The User uses the basic functionality of the Mobile Application and the official website free of charge, unless otherwise specified in the Application's tariffs.
2.4. Acceptance of the Agreement: Unconditional acceptance (acceptance) of the terms of this Agreement is considered the User's registration in the Mobile Application (by entering a phone number and an SMS code) and further access to its functionality. Acceptance also includes acceptance of the Privacy Policy and providing Consent to the collection and processing of personal data. Refusal to accept the terms entails the impossibility of using the Service.
2.5. Cancellation of booking and settlements: The User has the right to cancel a booking (reservation) through the application interface. Important condition: The Application is not a payment tool. All financial settlements (payment for services, making a prepayment, refund of funds) are made directly between the User and the Master in ways not related to the functionality of the Mobile Application (cash, transfers, the Master's POS terminals). The Partnership is not a party to the transaction and does not participate in financial settlements.
2.6. Limitation of the Partnership's liability: The Partnership is not responsible for the actual provision of services by Masters, including their quality, safety, sterility, completeness, or compliance with User expectations. All claims regarding the quality of services are presented directly to the service provider (Master) in accordance with the Law of the RK “On Protection of Consumer Rights”.
2.7. Reliability of information: Information posted by Masters in their profiles (photos, prices, descriptions) is not subject to mandatory preliminary verification by the Partnership for reliability. The Partnership does not guarantee the accuracy, completeness, or relevance of data provided by third parties.
2.8. This Agreement is a contract of adhesion (Art. 389 of the CC RK), the terms of which are determined by the Partnership in standard form and can be accepted by the User only by adhering to the proposed Agreement as a whole.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. The Partnership has the right to:
3.1.1. Unilaterally make changes and additions to the Agreement by publishing a new version on the Website or in the Application. Notification is considered proper upon publication of the document at least 10 (ten) calendar days before the changes take effect.
3.1.2. Limit, suspend, or terminate the User's access to the account in case of violation of the terms of the Agreement or the legislation of the RK.
3.1.3. With the User's consent, collect, process, store, and transfer personal data in accordance with the legislation of the RK.
3.1.4. Demand from the User proper fulfillment of obligations and compliance with norms of behavior in reviews and comments.
3.1.5. Send the User information and advertising messages if the User gave consent for this during registration.
3.2. The Partnership undertakes to:
3.2.1. Register the User provided they provide correct data.
3.2.2. Provide consulting and technical support on issues of using the functionality of the Mobile Application (technical support).
3.2.3. Properly protect the User's personal data in accordance with the Law of the Republic of Kazakhstan “On Personal Data and Their Protection”.
3.3. The User has the right to:
3.3.1. Receive 24/7 access to the Application (except for periods of technical work).
3.3.2. Terminate this Agreement by deleting their account through the Application settings. In this case, the User's data will be stored for the period established by law or for 2 (two) months for the possibility of recovery, after which it will be depersonalized or deleted.
3.3.3. View Masters' portfolios, subscribe to Masters' accounts, leave objective reviews, and file complaints about the Master's work with the Partnership's support service.
3.4. The User undertakes to:
3.4.1. Strictly comply with the terms of this Agreement and the legislation of the RK.
3.4.2. Respect the property and non-property rights of authors and other right holders, including not using logos, trademarks, program code, and other attributes of the Partnership without written permission.
3.4.3. Not take actions that may affect the normal operation of the Mobile Application (DDoS attacks, use of bots, hacking attempts).
3.4.4. Not transfer their credentials (login, password, SMS code) to third parties and bear full responsibility for actions committed under their account.
3.4.5. Not use their account (with the status of “User/Client”) for commercial purposes, advertising their services or goods, as well as for spam mailings without the written consent of the Partnership.
3.4.6. Provide reliable and up-to-date information upon registration.
3.4.7. Not copy, reproduce, modify, distribute, or present to the public any information contained in the Mobile Application (except for information for personal use) without the prior written consent of the Partnership.
4. USE OF PERSONAL DATA
4.1. Consent and Legal Basis: The User gives their unconditional consent to the collection and processing of their personal data (Full Name, phone, e-mail, IP address, device data, visit history) in accordance with the Law of the RK dated May 21, 2013, No. 94-V “On Personal Data and Their Protection”. Purposes of processing include identification, providing a booking service, communication, improving service quality, and marketing activities (subject to consent).
4.2. Storage period: Personal data is stored for the period of using the Application and 5 (five) years after the last activity (account deletion), unless other periods are established by the legislation of the RK.
4.3. Rights of the Subject: The User possesses all rights provided for by Article 24 of the Law of the RK “On Personal Data and Their Protection”, including the right to know about the presence of their data, demand their modification and destruction, as well as withdraw consent to processing.
4.4. The Partnership has the right to provide personal data to law enforcement, judicial, and other authorized state bodies of the Republic of Kazakhstan upon their official reasoned request in the manner established by procedural legislation.
4.5. Data protection: The Partnership takes necessary legal, organizational, and technical measures to protect personal data from unlawful or accidental access, destruction, modification, blocking, copying, provision, distribution, as well as from other unlawful actions.
4.6. Databases containing personal data of citizens of the Republic of Kazakhstan are stored on servers located on the territory of the Republic of Kazakhstan (data localization).
4.7. The User has the right to withdraw consent for data processing at any time by sending a corresponding notification to the Partnership.
5. DISPUTE RESOLUTION AND APPLICABLE LAW
5.1. Issues not regulated by this Agreement are resolved in accordance with the current legislation of the Republic of Kazakhstan.
5.2. Claim procedure: The Parties agree to take all possible measures to resolve disputes through negotiations. Claims are sent in writing. The period for considering a claim and sending a response is 15 (fifteen) calendar days from the moment of receipt.
5.3. In case of failure to reach agreement through negotiations, disputes are subject to consideration in the courts of the Republic of Kazakhstan at the location of the Partnership (contractual jurisdiction — Astana), except for cases when exclusive jurisdiction is established by the legislation on consumer protection.
5.4. Claims against the Master: Since the Partnership is not a provider of beauty and health services, all claims related to the quality of services provided, refund of money, harm to health or property, are subject to being sent directly to the Master who provided the service.
6. LIABILITY AND WARRANTIES
6.1. The Parties are liable for non-fulfillment or improper fulfillment of obligations in accordance with the legislation of the Republic of Kazakhstan.
6.2. The Partnership is not liable for any losses (direct, indirect, actual damage, lost profit) that the User may incur as a result of their violation of the terms of the Agreement, loss of access to the account, or actions of third parties.
6.3. Exclusion of the Partnership's liability: The Partnership does not guarantee and is not liable for: uninterrupted operation of the Application; failures due to force majeure or actions of state bodies; incompatibility of technical devices; quality and legality of services provided by Masters; or financial disputes between the User and the Master.
6.4. The User has no right to use the Partnership's intellectual property objects (texts, design, code) without the written consent of the right holder.
6.5. Account Blocking: For violation by the User of the terms of the Agreement, the Partnership has the right to unilaterally, without prior notice, suspend (block) or delete the User's account.
6.6. The User bears full material responsibility to the Partnership for damage caused by unlawful actions aimed at violating the information security of the Service.
6.7. The User is prohibited from:
6.7.1. Uploading and distributing illegal, harmful, or defamatory content, or content that violates intellectual property or promotes discrimination.
6.7.2. Using the account to commit fraudulent actions.
6.7.3. Impersonating another person or a representative of an organization without sufficient rights.
6.7.4. Using automated methods (parsing) or violating the Service's security system.
7. NOTIFICATIONS
7.1. All legally significant notifications are sent to the contact details (e-mail, phone) specified by the User and are considered delivered from the moment of their sending.
7.2. The Partnership has the right to send transactional and information messages (SMS, Push, e-mail) regarding the service, bookings, and changes in documents.
7.3. In case of substantial changes to the Agreement, the Partnership notifies the User by posting a new version on the Website at least 10 (ten) calendar days before they take effect.
7.4. The Partnership has the right at any time to suspend or terminate the operation of the Application and Website, having previously notified the User 15 (fifteen) calendar days in advance, if technically possible.
8. AGE RESTRICTIONS AND TECHNICAL REQUIREMENTS
8.1. Registration is permitted for persons who have reached the age of 18 (eighteen) years and possess full legal capacity.
8.2. Minors may use the Application only with the consent of legal representatives, who bear responsibility for their actions.
8.3. The User independently ensures the availability of equipment and Internet access.
9. FORCE MAJEURE
9.1. The Parties are exempted from liability for non-fulfillment of obligations if it was a consequence of insurmountable force (force majeure) such as natural disasters, military actions, or global Internet failures.
9.2. A Party referring to force majeure must notify the other Party no later than 10 (ten) calendar days from its occurrence.
10. PROCEDURE FOR CONCLUSION AND TERM OF THE AGREEMENT
10.1. The Agreement enters into force from the moment of registration and is concluded for an indefinite period.
10.2. The Agreement is valid until its termination by either Party or account deletion.
10.3. Termination does not exempt the Parties from fulfilling obligations that arose before that moment.
11. FINAL PROVISIONS
11.1. Invalidity of one provision does not entail the invalidity of other provisions.
11.2. Applicable Law and Language: This Agreement is governed by the laws of the Republic of Kazakhstan. The primary language is Russian; in case of other versions, the Russian version has priority.
11.3. All exclusive rights to the Application, Website, and code belong to Avan Solutions LLP.
11.4. Violation of the Agreement entails civil, administrative, or criminal liability in accordance with the legislation of the Republic of Kazakhstan.
CONSENT TO THE COLLECTION AND PROCESSING OF PERSONAL DATA
1. GENERAL PROVISIONS AND ACCEPTANCE
I, the User (personal data subject), by registering in the “Meetar” mobile application or on the website https://meetar.pro and clicking the “Accept” / “Register” button (Acceptance), act freely, of my own will and in my own interest, and give Avan Solutions LLP (BIN 241040013568) (hereinafter – the Partnership or the Operator) my explicit and unambiguous consent to the collection, processing, storage, use, transfer, and cross-border transfer of my personal data.
This Consent is an integral part of the Partnership's User Agreement and Privacy Policy.
2. LEGAL BASIS AND LIST OF DATA
2.1. List of personal data for which consent to processing is given:
- Surname, first name, patronymic (if any);
- Phone number;
- Email address;
- Profile photo (avatar);
- IP address and device data;
- Service usage history (booking history).
2.2. Legal basis: Data processing is regulated by the Constitution of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan dated May 21, 2013, No. 94-V “On Personal Data and Their Protection”, as well as other regulatory legal acts of the RK. In case of disputes related to the interpretation of this Consent, the norms of the legislation of the RK shall apply, and the jurisdiction belongs to the courts of the Republic of Kazakhstan (Astana).
3. PURPOSES OF PROCESSING AND STORAGE PERIODS
3.1. Purposes of personal data processing:
- User identification and account management;
- Ensuring the functioning of the booking service (transferring contact data to the Master);
- Notifications (service, technical, push notifications);
- Analytics and improving the quality of the application's performance;
- Marketing (informing about promotions and news);
- Ensuring security and preventing fraud.
3.2. Validity period of the consent: 5 (five) years from the moment of the User's last activity (or account deletion), unless otherwise provided by the legislation of the RK.
3.3. Destruction of data: Upon expiration of the storage period or upon withdrawal of consent, personal data is subject to destruction (deletion) or depersonalization within 30 (thirty) calendar days, if their preservation is not required by law.
4. TRANSFER OF DATA TO THIRD PARTIES AND DISSEMINATION
4.1. Transfer of data to third parties: YES. I agree to the transfer of my data to the following categories of third parties:
- Masters: for the direct provision of booked services (only Name and Phone number are transferred);
- IT partners: providers of servers, hosting, and mailing services (solely for technical purposes of ensuring the Application's operation);
- Authorized bodies: Law enforcement, judicial, and other state bodies of the Republic of Kazakhstan upon their official reasoned request in the manner established by the legislation of the RK.
4.2. Dissemination in public sources: YES. I agree to the display of my name (or nickname), as well as the text of reviews and ratings left by me, in the Master's public profile (in the “Reviews” section) for the purpose of ensuring transparency and functionality of the Service.
5. CROSS-BORDER TRANSFER AND SECURITY
5.1. Cross-border transfer: YES. I agree to the cross-border transfer of my data (for example, when using foreign cloud servers or analytical systems). The Partnership undertakes to carry out such transfer in compliance with the requirements of Article 16 of the Law of the RK “On Personal Data and Their Protection”.
5.2. Processing procedure: Processing of personal data is carried out both by automated and non-automated methods, with the application of necessary legal, organizational, and technical information protection measures in accordance with the legislation of the RK.
6. DATA SUBJECT RIGHTS AND WITHDRAWAL OF CONSENT
6.1. I confirm that I am familiar with the Operator's Privacy Policy and my rights as a personal data subject (in accordance with Art. 24 of the Law of the RK “On Personal Data and Their Protection”), including the right to:
- Receive information about the processing of my data;
- Demand clarification, blocking, or destruction of data;
- Withdraw consent;
- Appeal against unlawful actions of the Operator to the authorized body or court.
6.2. Withdrawal of consent: Consent may be withdrawn at any time by sending an application to the Operator's email (support@meetar.pro) or through account deletion in the Application settings. The Operator undertakes to stop processing data within the period established by legislation (up to 30 days).
I give my consent to the collection and processing of my personal data and confirm that I am familiar with the terms of the User Agreement and the Privacy Policy.
AGREEMENT FOR THE MASTER (PUBLIC OFFER AGREEMENT)
Republic of Kazakhstan, Astana December 01, 2025
This Agreement for the Master (hereinafter — “Agreement”) is a public offer of Avan Solutions LLP (BIN 241040013568) (hereinafter — “Partnership”). The Partnership provides the services of the “Meetar” Mobile Application to the Master providing services in the field of beauty, cosmetology, health, and related areas (hereinafter — “Master”).
TERMS AND DEFINITIONS USED IN THE AGREEMENT
- “Meetar” Mobile Application: a platform (software) that provides users with the opportunity to search for and book Master's services (hereinafter – Mobile Application).
- Avan Solutions LLP: a legal entity (right holder) providing the Mobile Application and website for use.
- Master: an individual (including those registered as an individual entrepreneur) who provides professional services and has accepted the terms of the Agreement.
- User: an individual (client) who searches for and books Master's services through the use of the Mobile Application.
1. GENERAL PROVISIONS
1.1. The Agreement regulates the procedure for registering a Master in the Mobile Application, the conditions for posting information about services, accepting online bookings, and the conditions for booking and cancelling a reservation.
1.2. The Mobile Application focuses on the individual professionalism of the Master, allowing Users to track profiles regardless of the Master's place of work.
1.3. Acceptance: Acceptance of the terms of the Agreement is carried out by registering the Master in the Mobile Application and confirming consent to the terms of the Agreement in electronic form (by checking a box or clicking the “Accept/Register” button).
1.4. The Partnership does not provide the services offered by the Master. Responsibility for the content, safety, and quality of services is borne exclusively by the Master.
1.5. This Agreement is a public offer agreement in accordance with Articles 395 and 396 of the Civil Code of the RK, the acceptance of the terms of which grants the Master the right to use the Mobile Application for the purpose of receiving orders and processing bookings.
2. SUBJECT OF THE AGREEMENT
2.1. The Partnership grants the Master a non-exclusive right to use the Mobile Application and the website to promote their services and accept online bookings from Users.
2.2. The Master posts information about themselves, services, prices, schedules, and other data necessary for organizing online booking.
2.3. Information Intermediation: The Partnership is not a party to the contractual relationship between the Master and the User, but only ensures their informational and technical interaction (in accordance with the Law of the RK “On Informatization”).
2.4. All obligations for the provision of services, including warranty obligations, are borne exclusively by the Master.
2.5. Using the Mobile Application, the Master indicates their current place of work. Bookings are linked to the Master's profile. When the Master's place of work changes, this information must be updated in the Master's profile (account).
3. CONNECTION TO THE MOBILE APPLICATION AND KYC
3.1. The Master undergoes registration in the mobile application and fills in the following information about themselves: IIN (Individual Identification Number), Full Name/title, work address, phone number, bank account details (if necessary for verification), copies of permits (if the activity is subject to licensing/certification). The Master is responsible for the lack of permits for professional activity. The Master gives consent to the Partnership for the verification (KYC) of the provided data and documents through external or internal sources.
3.2. Data Verification: To clarify data, the Partnership has the right to request additional information and documents from the Master to verify identity and professional status.
3.3. After passing registration, the Master creates and fills in their profile (account).
3.4. The Master has the right to post certificates, photo/audio/video materials (portfolio), as well as work results and other information about themselves in their account. Responsibility for the content of the materials and compliance with copyright for them is borne by the Master.
3.5. The Master is prohibited from posting the following information and materials in their account: those contrary to public interests and morality; erotic and pornographic; aimed at inciting social, national, racial, or religious discord; insulting honor and dignity; promoting narcotic drugs; related to collecting money or financial services to an unlimited circle of persons; and other information, the distribution of which is prohibited (restricted) by the legislation of the RK.
3.6. In case of non-compliance by the Master with the requirements established in paragraph 3.5 of the Agreement, the Partnership has the right to prohibit (restrict) the Master's access to the account and delete the prohibited content.
3.7. Analytics of profile views may be reflected in the Master's account. The Master has the right to use links to their profile on social networks.
3.8. The Master has the right to delete their account at any time. In this case, the Master's data will be stored for 2 (two) months for the possibility of recovery, after which it will be depersonalized or deleted.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. The Master undertakes to:
4.1.1. Provide reliable information about services, costs, and schedule;
4.1.2. Timely update information about available slots for booking;
4.1.3. Provide services qualitatively, in accordance with the booked time and description;
4.1.4. Comply with the norms of the applicable law of the RK, including sanitary norms and requirements of the Law of the RK “On Protection of Consumer Rights”;
4.1.5. Upload up-to-date portfolios of work and prices, as well as timely indicate the current place of work;
4.1.6. Post reliable certificates, photos of work, and other materials;
4.1.7. Maintain the confidentiality of Users' personal data that became known to them in the booking process;
4.1.8. Change or correct information in the profile upon the reasoned request of the Partnership.
4.2. The Master has the right to:
4.2.1. Receive remuneration for services rendered directly from the User (by cash or non-cash method not related to the Application functionality);
4.2.2. Suspend the acceptance of bookings through the personal account (“vacation” or “do not disturb” mode);
4.2.3. Contact the Partnership's support service regarding technical support issues.
4.3. The Partnership undertakes to:
4.3.1. Provide access to the Mobile Application functionality;
4.3.2. Ensure the safety of the Master's personal data in accordance with the Privacy Policy;
4.3.3. Consider the Master's requests within the timeframes established by internal regulations;
4.3.4. Inform the Master about significant technical changes or failures.
4.4. The Partnership has the right to:
4.4.1. Change the interface, design, and operating algorithms of the Mobile Application;
4.4.2. Suspend (block) the Master's profile in case of violation of the terms of the Agreement or the presence of justified complaints from Users;
4.4.3. Establish and change the ranking system (rating) of Masters based on objective criteria, such as User reviews, rating, and booking statistics.
4.5. In case of changes to the functionality of the Mobile Application services, as well as changes to the terms of the Agreement, the Partnership notifies the Master (through the application interface or by e-mail). Changes take effect after 10 (ten) calendar days from the date of notification/publication.
4.6. Policy regarding Reviews and Rating:
4.6.1. The Partnership does not interfere in the formation of the Master's rating and does not moderate User reviews, except for cases provided for in this paragraph. Reviews are an expression of the subjective opinion of Users, which the Partnership does not influence.
4.6.2. The Partnership reserves the right (but not the obligation) to delete a review upon the reasoned request of the Master exclusively in the following cases:
- The review contains profanity, insults, threats, or calls for violence;
- The review contains spam, advertising of third-party resources, or commercial offers;
- The review does not relate to the quality of services or the professional activity of the Master;
- The Master has provided irrefutable documentary evidence that the review is “fake” (the service was not actually rendered, the booking did not exist, or the User was not present at the place of service provision).
4.6.3. The burden of proving the unreliability of a review lies with the Master. Subjective dissatisfaction of the Master with the rating (for example, disagreement with criticism of the quality of work) is not grounds for deleting a review. The Partnership's decision on the issue of deleting a review is final and not subject to review.
5. CONDITIONS FOR USING THE MOBILE APPLICATION
5.1. The Partnership grants the Master a non-exclusive, non-transferable right to use the services of the Mobile Application and website (software, interfaces, modules, and APIs) exclusively for the purposes of professional activity and organizing User bookings.
5.2. The Master is not entitled to copy, modify, decompile, attempt to reveal the source code, or distribute elements of the Mobile Application and website.
5.3. All exclusive rights to the software, modules, interfaces, design, and Meetar materials belong to the Partnership.
5.4. The Master has the right to use the services of the Mobile Application and website for the duration of the Agreement.
5.5. The Master's rights obtained under the Agreement cannot be transferred to third parties (sublicense) without the written consent of the Partnership.
6. LIABILITY OF THE PARTIES
6.1. The Master bears full sole responsibility for the quality, safety, sterility, timeliness, and compliance of the services rendered with the requirements of Users and the legislation of the RK, as well as for the relevance of their portfolio and the reliability of ratings.
6.2. The Partnership is not a provider of services and is not liable for the quality, safety, compliance, timeliness, legality, or other characteristics of the services rendered by the Master.
6.3. All responsibility to the User for the proper and conscientious provision of services, as well as for any harm to the health or property of the User, rests exclusively with the Master.
6.4. The Master is responsible for all obligations arising from relationships with Users, including disputes, claims, financial refunds, and compensations. The Partnership acts only as a technical intermediary (information platform).
6.5. The Partnership is not liable for lost profit or losses of the Master caused by technical failures or actions of third parties.
6.6. In case of justified and confirmed User complaints, the Partnership has the right to temporarily suspend the display of the Master's profile in the search until all circumstances are clarified.
6.7. For violation of the terms of the Agreement, the Partnership has the right to block or delete the Master's profile without the right of recovery.
7. CONFIDENTIALITY AND DATA PROTECTION
7.1. The Parties undertake to maintain the confidentiality of information received during the execution of the Agreement.
7.2. The Partnership processes the Master's personal data in accordance with the legislation of the Republic of Kazakhstan (Law of the RK “On Personal Data and Their Protection”) and the Privacy Policy.
7.3. The Master is obliged to ensure the confidentiality of Users' personal data (Full Name, phone) that became known to them through the Application, and not to use them for spamming or other purposes not related to the provision of the booked service.
7.4. The Master agrees to the public display of their profile (portfolio, ratings, reviews, name/title) in open access on the Internet to ensure search by Users.
8. FORCE MAJEURE
8.1. The Parties are exempted from liability for non-fulfillment of obligations caused by circumstances of insurmountable force (force majeure).
8.2. A Party for which it has become impossible to fulfill obligations due to the action of force majeure undertakes to notify the other Party no later than 10 (ten) calendar days from the moment of occurrence of such circumstances.
9. TERM AND TERMINATION
9.1. The Agreement enters into force from the moment of acceptance and is valid indefinitely.
9.2. Either party has the right to terminate the Agreement by notifying the other party 10 (ten) calendar days in advance (the Master can do this by deleting the account).
9.3. The Partnership has the right to immediately terminate the Agreement unilaterally (delete the account) in case of a material breach by the Master of the terms of the Agreement.
9.4. Termination of the Agreement does not exempt the Parties from fulfilling obligations that arose before the moment of termination of the Agreement (including obligations to Users).
10. FINAL PROVISIONS
10.1. All legally significant notifications are sent through the contact details specified during registration (e-mail, phone).
10.2. The invalidity of an individual provision does not entail the invalidity of the Agreement as a whole.
10.3. Applicable Law, Jurisdiction and Language: The Agreement, its conclusion, and execution are governed by the legislation of the Republic of Kazakhstan. The language of the Agreement is Russian. In case of translations, the Russian version shall prevail.
10.4. Disputes are resolved through negotiations, and if it is impossible to settle — they are considered in court in the courts of the city of Astana (at the location of the Partnership).